Did you see the Olympic Games in Paris? We can learn good sales training lessons from them. Every year. Each year, the Olympic opening ceremonies are an emotional rollercoaster curated to touch the soul. From awe-inspiring performances, this year by Lady Gaga and...
Sales tonality solves a big post-pandemic problem: our world is starved for human connection. Sales tonality plays a crucial role in addressing a significant post-pandemic challenge: the profound need for human connection in our world. As we navigate the aftermath of...
As a sales coach, I think of tonality every single day. Think about it. A simple phrase like “I’m fine” (think of Ross from Friends!) can carry a completely different meaning when said in a monotone voice versus a cheerful, upbeat tone. Words Matter...
